Privacy Policy

Red V Designs (Pty) Ltd ("Red V Designs", "we", "us" or "our") is a web design and digital marketing studio based in Durban, South Africa. This Privacy Policy explains what information we collect through this website (redvdesigns.co.za), how we use it, and the rights you have over it. It applies to visitors of this website only, not to the separate websites we build and maintain for our clients.

1. Information We Collect

We collect information in the following ways:

• Information you give us directly, such as your name, email address, phone number and project details, when you submit a contact form, send us an email, or get in touch via WhatsApp or social media.
• Automatically collected information, such as your IP address, browser type, device type, and pages visited, gathered through standard website logs and, if enabled, analytics tools.
• Cookies and similar technologies used by embedded third-party services (see Section 3 below).

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services
• Deliver, manage and invoice projects we've been engaged for
• Send updates about a project you've asked us to work on
• Improve this website and the services we offer
• Meet legal, accounting and regulatory requirements

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

3. Cookies & Third-Party Services

This website uses the following third-party services, each of which may set its own cookies or process data according to its own privacy policy:

• Google Fonts & Font Awesome — used to load the typefaces and icons on this site.
• Google Maps — embedded on our Contact page to show our location.
• WPForms — used to process contact form submissions.
• Social media platforms (Facebook, Instagram, TikTok) — linked from this site; visiting those platforms is subject to their own privacy policies.

If we later add analytics or advertising tools (such as Google Analytics or the Meta Pixel), this policy will be updated to disclose them and, where required by law, we will request your consent first via a cookie banner.

4. Legal Basis for Processing (POPIA)

As a South African business, we process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). We rely on your consent (for example, when you submit a contact form) and our legitimate business interests (for example, responding to enquiries and delivering services) as the legal basis for processing your information.

5. How We Share Your Information

We may share your information with trusted service providers who help us run our business — for example, our email provider, form processor (WPForms), hosting provider, and accounting software — strictly to the extent needed for them to perform those services. We may also disclose information where required by law.

6. Data Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, unauthorised access, and disclosure. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

8. Your Rights

Under POPIA, you have the right to:

• Ask us what personal information we hold about you
• Request that we correct or update inaccurate information
• Request that we delete your personal information, subject to legal or contractual retention requirements
• Object to certain uses of your information
• Lodge a complaint with South Africa's Information Regulator if you believe your information has been mishandled

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children's Privacy

This website is intended for business audiences and is not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will always reflect the most recent version.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

• Email: info@redvdesigns.co.za
• Phone: +27 68 623 1881
• Location: Durban, South Africa